Hi all, submitted by CreativeRobert to SoundBlasterOfficial [link] [comments] Since Reddit only allows two sticky posts per subreddit and there's always going to be multiple things we want to keep everyone updated on, I've created this thread that will be edited and updated regularly with the status of items and any major updates. Attached here is the link to the Diagnostic Tools that might be referenced in the thread if we need anyone to capture diagnostic logs for their issues. For submission of diagnostic logs, we appreciate if you can include your Reddit user name, the Reddit thread which would correspond to your issue (if there is), or a short description of your issues. There were some submissions with only the log and no other information, so it is also difficult for us to corelated the issues that the log is meant for without combing through the entire forum. 📷📷Diagnostics Tool (Public) Any private correspondence or submission of diagnostic logs should be sent to [[email protected]](mailto:[email protected]). Please note however that this is more of a community engagement email, so those with specific support issues required on their products are still advised to contact our official Customer Support at https://www.creative.com/contactus/, where we have much more dedicated resources and Customer Support Officers to track and look into various support issues. So, with that being said. Here's the latest! CURRENT TRACKING ITEMS: 1) Sound BlasterX G6 1a) G6 Game/Chat support for PS4 2) SB Command Support 3) DDLive/DTS issue [Monitoring. No active update 06/14] 4) AE-7/AE-9 audio dropout (including channel swap on X570 boards) 5) Sound Blaster X3 6) Sound BlasterX Katana 7) AE-5 LED Lighting Control Memory Leak 8) Sony PS5 Products Supported – New! 1) Sound BlasterX G6 1a) G6 Game/Chat support for PS4 The v1.16 beta firmware, which contains support for Game/Chat on PS4 and Nintendo Switch, has been officially released on January 22, 2020. We are still working on reproducing the outstanding intermittent microphone audio cutoff issue on PS4 party chat, with help and support from forum users to help share the setup where they are seeing issues. We have not been able to see this issue internally using exact PS4 model, PS4 firmware version, settings, etc. The team is working to get the exact microphone used by the user to see if that enables us to reproduce this issue. 03/02: We have been working to reproduce the microphone cut off issue in-house with no progress to report at this time. As part of this investigation, we have been working closely with GhostOfficer who has been able to see the issue consistently, ensuring that both the G6 and PS4 Pro model, firmware and settings are identical. We have also purchased the Antlion Audio ModMic that GhostOfficer has used to eliminate potential differences in microphone use, yet we are still unable to reproduce this issue. We have also tested running the PS4 in different environments to see if the user environment played a part in triggering this issue, and have not been able to trigger this consistently. We have some suspicion that this may be an issue on PS4 itself, where there might be some form of detection within PS4 that will disable the microphone audio if the PS4 determines that the current audio recording is not a valid microphone audio, possibly to prevent issues where microphone audio from some users causes disruption to a chat session. Some threads that seem to be discussing this since 2017 can be found in the following threads. https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.160.20.html/ps4_microphone_notw-vCWB/ https://www.reddit.com/SoundBlasterOfficial/comments/ebi8sv/gamechat_balance_for_sound_blaster_g6_on_ps4_beta/ We do not have any confirmation on our suspicion, but workarounds that are provided by users who encounter this issue, such as keeping mic boost above 0dB, disabling noise reduction, etc., are general actions that will result in higher background hiss/noise in the mic audio, which seems to help to keep the microphone audio working. This is suggesting that PS4 might have some form of heuristics of detecting a valid mic signal which might not work when the microphone signal is too clean. During our internal testing, we did encounter some mic cutoff immediately when the microphone volume level was set to very low, around 4 or 5, which in general is in line with what we suspect as a clean mic signal being part of the trigger to this issue. We suspect that similar mic signal recorded for this particular condition might have occurred during the usage, triggering the microphone cutoff, and we are investigating deeper in this direction. Meanwhile, for users who can consistently see this issue, we would like you to send us a video showing your connection, the sequence of steps you usually go through from starting the PS4 until you enter the chat session where the issue will eventually occur. This could help us identify if some change in steps that we have not tried might be the key to consistently seeing this issue. Please send these videos to [[email protected]](mailto:[email protected]). 03/21 : Based on feedback from various users, we would like those in the community who are able to see the intermittent microphone no signal issue for PS4 chat to try out the following sets of values using v1.16 firmware and let us know the results The following settings are the same for all 4 sets. - Mic Volume 68%. - All other Voice Clarity effects off. - Voice Morph Off. Set 1 (matching to v1.11 settings) : Mic Boost +20dB. Noise Reduction ON. Set 2 : Mic Boost 0dB. Noise Reduction ON. Set 3 : Mic Boost +20dB. Noise Reduction OFF. Set 4 : Mic Boost 0dB. Noise Reduction OFF. Please also let us know the model of microphone that you are using. Please send your results to [[email protected]](mailto:[email protected]). 04/25: So far, we have only received response from u/GhostOfficer on the testing of the settings. SET 2 is indicated to be the only set of settings where the mic cut off issue is occurring. The difference in the 4 set of settings are only on the background mic hiss and noise that is present in the mic signal that is recorded by PS4. SET 2 is the set where the background mic hiss is lower but least similar to a traditional mic hiss profile due to the noise reduction. Our theory is that PS4 Party Chat app is doing some valid mic signal detection on the signal for all users, and it will automatically cut off users with mic signal that does not seem to be valid. This is likely to prevent a signal bad mic signal from affecting the entire party chat. However, it is likely that the criteria for detection of valid mic is dependent on the background mic hiss. We are considering adding a physical toggle for Noise Reduction in PS4 usage, which can allow for users to toggle the Noise Reduction state. Default Noise Reduction setting would be changed to OFF in PS4 mode, so that majority of users will not face the mic cutoff issue. Noise Reduction setting will be remembered separately for PS4 and PC usage, so that this change will not affect Windows user. A new v1.18 beta firmware with this implementation is target to be release for testing in end ApEarly May. 06/14: Official v2.0 firmware has been released on 20 May 2020. Default setting for noise reduction was changed to OFF which is found to be more compatible and does not trigger the mic validity checking on PS4 to determine that the mic signal from G6 is invalid. Users who wish to try using Noise reduction on PS4 will need to go into sidetone mode, double click on the master volume button to toggle the noise reduction On/Off state. Those who do not experience the mic sudden cut off could continue to keep Noise Reduction enabled on PS4, while those who start to experience the issue is advised to keep Noise Reduction OFF. This setting on PS4 is separated from the setting on Windows platform. We are exploring is there is a way to inject some inaudible noise to keep the mic signal alive in PS4, but this is hampered by the inability to reproduce the issue in-house, which was also the reason this issue took such a long duration to resolve. We are still working on identifying what could be preventing the reproduction of this issue in-house. 09/12: We are still testing out various scenarios to reproduce the mic cut-off during chat issue to allow for the possibility of a future fix that allow noise reduction to be used on PS4. 10/09: No new update, investigation still in progress 11/09: No new update, investigation still in progress 12/10: No new update, investigation still in progress 01/08: The issue is still unreproducible on our end after numerous attempts with various combinations and scenarios tested. On PS5, we have feedback that user who faces this issue on PS4 does not see it on PS5. We will continue to try on our end, and also monitor if PS4 has any new updates, which might lead to this issue being resolved. 2) SB Command Support 03/21: We will be working towards adding support for Sound BlasterX G6 in SB Command. We are targeting to have the official support out by Sep 2020, and to have beta version ready for testing at around June 2020. 04/25: We will start to work on this now that AE-5 support on SB Command has been released. Estimated release of beta is currently still June 2020. 06/14: The beta release of SB Command with G6 support is undergoing internal testing, and should be released for community to test somewhere near end of June to Early July. 08/02: Sound Blaster Command v3.4.84.00 has been released on 30 Jul as a public beta for G6. Please refer to this Reddit thread for more information. https://www.reddit.com/SoundBlasterOfficial/comments/i0e69e/sound_blaster_command_for_g6_public_beta/ 10/09 – Official support for G6 will available on our support site by 31 Oct 2020 11/09 - There will be a new build in November 2020 to support USB Audio Connectivity for G3, X3 and G6. This is a setting to allow setting for PC/Mac/Gaming Console usage or only PC/Mac usage to resolve detection issue after resume from Power Management 12/10 - G3 firmware to support USB Audio Connectivity is released. X3 and G6 firmware is target to release by End December or Early Jan 2021 01/08: G6 and X3 firmware is targeted to release by end Jan 2021 3) DDLive/DTS issue [Monitoring. No active update] Please see this thread https://www.reddit.com/SoundBlasterOfficial/comments/ct80w0/dolby_dts_issue_identified_explanation_and/ . The issue has been identified as a change that Microsoft made to a default privacy setting in Windows. Here’s the link to the latest Diagnostic Tool (v1.0.8.0) that contains the changes for detecting issues with the missing encoder tab. We have change to use a OneDrive public link here to ensure that the community will get the latest diagnostic tool the moment it is ready for release. Please run the Diagnostic Tools with the link at the start of the thread. Once you’ve run the diagnostic please send the log files to [[email protected]](mailto:[email protected]) 03/02: Since the Diagnostic Tool was made available, we have not received any logs related to this issue. If you have sent us a log on this, please help to highlight this to us by indicating that the log you sent is in relation to the missing encoder tab issue. Also, please re-send the log files to [[email protected]](mailto:[email protected]) 03/21: We have not received any logs from users regarding this issue till date. As such, we will put this issue under monitoring and will not be providing any active update. If any users are encountering this issue, please follow the instructions that has been provided and send us the log files. 06/14: It seems that there are still users who are facing this issue, but we are not receiving any diagnostic logs on this issue. If you have sent it but we did not response, we would appreciate if you can help to send again with some indication in the email that the log is regarding this issue. There is a feedback in the thread saying that one of the community users found that Nvidia HDMI sound driver could play a part and result in the SB tabs not showing up. 4) AE-7/AE-9 audio dropout (including channel swap on X570 boards) 10/12 – An AE-9 / AE-7 beta driver that has been tested internally to resolve issues with systems that have had the audio dropout issue is now available. You can download the driver here – https://creative.box.com/s/rpladc8kfu1hg55zbhl5nxhce1uq0eib 10/11 – Good news. With the feedback we’ve received from various users (many located on here) we’ve been able to reproduce and isolate an issue that leads to this audio dropout. The internal beta has rectified the problem internally and we will be releasing to the public within the next few days. We will update here once again once the beta is ready for distribution. 12/02 Update: the latest driver is available on Windows Update. We are still looking into audio drop issues when memory is overclocked. 12/30 No Update. 02/05 No Update. 03/02: Currently, the outstanding audio dropout reports are related to high-speed memory (3000+ MHz). We are still investigating this issue, as it is only seen on certain systems. 03/21: We have invested in a new equipment that would help us to expedite and improve our capacity in the investigation of this issue. Due to the worldwide COVID-19 situation affecting delivery of the equipment, we estimate to be able to do that in June 2020. 04/25: The delivery of the equipment we are getting to improve on our capacity for investigation of this issue has been brought forward to early May. We are also working to gather the relevant equipment and systems required to investigate the issue due to COVID-19 isolation measures affecting the way we can work and look into issues. We are still trying to work as best we can within the bounds of such measures, and we hope the community would understand and give us more time during this trying time. 06/14: We have been studying the issues on a X570 system since obtaining the new equipment at end May 2020. The new equipment has allowed us to identify unusual events that occurs when audio drop or channel swap occurs on X570. Currently investigating the issues based on the additional information found. We are currently focusing on the X570 boards for the investigations which seems to be what majority of users facing the issue is on, and will see if the fix for the issues will help users on other boards. 08/02: We are working with AMD to investigate the issues seen on the X570 chipset motherboard. 09/11: We are still working with AMD on the investigation of the issues. As details of the investigation progress cannot be published, we hope everyone can be patience on this while the investigation continues. 10/09: AMD has advised to adjust below settings which may help to resolve the issues. 11/09: We are still working with AMD on the investigation of the issues. For those who encountered issues, please refer to below settings suggested by AMD. 11/11: We are still working with AMD on the investigation of the issues. For those who encountered issues, please refer to below settings suggested by AMD. 12/10: We are still working with AMD on the investigation of the issues. AMD has updated us that they do not guarantee any specific overclock amount and only guarantee JEDEC memory operation. Given their experience through many DIMMS/CPUs/Motherboards can likely hit DDR3600/1800MHz FCLK with the right timing and voltage settings. For those who encountered issues, please refer to below settings suggested by AMD. 01/08: We are still working with AMD on the investigation of the issues. AMD has updated us that they do not guarantee any specific overclock amount and only guarantee JEDEC memory operation. Given their experience through many DIMMS/CPUs/Motherboards can likely hit DDR3600/1800MHz FCLK with the right timing and voltage settings. For those who encountered issues, please refer to below settings suggested by AMD. a) Disable PCIe Link State Power Management and other power saving settings in BIOS. In general, power management can add latency to devices wake up. https://preview.redd.it/73039qrnqsa61.png?width=432&format=png&auto=webp&s=8ed58a9c152ac955bc6b323849e54dfecaa5883d b) Disable CPU Global C-State. From AMD findings, disable this setting seems to have improvement on bus completion latency. https://preview.redd.it/6ed6rkgqqsa61.png?width=555&format=png&auto=webp&s=0cd3e0062e0206595a3076e3019f9b3783115b47 5) Sound Blaster X3 We are working on a new software and firmware release that would solve some of the following issues reported. The update is targeted to be released in January 2020. a) SXFI effect affected by audio enhancement b) SB Command showing headphone output when audio output is on speaker c) Disable audio output from both speaker and SPDIF output when headphone is in use d) General stability and driver fixes Update 2/05: The new firmware, driver, and SB Command update has been released as of January 20, 2020. We are working on a newer firmware that would support the microphone usage on Nintendo Switch. 03/02: We are preparing for a new firmware for X3, targeted to be released mid to end of March 2020. The planned changes are below:
04/25: v1.3.20200406.0200 firmware has been released on 24th Apr. It should be progressively available on SB Command on all platforms. Windows users are already seeing the update. SB Command v3.4.72.01 has also made available as an app update to users to resolve software related issues. 06/14: We are working on a v1.4 firmware release for X3 which should be available soon. The key issue that is resolved is the inability to sync windows volume control through the volume knob after a cold boot or hibernation. 08/02: v1.5.200705.0120 was released on 13 July to address a L channel inbalance issue. We are planning a new v1.6 firmware to further address the issue of audio level being at a louder level than shown on the device. 09/11: We are still planning the scope of v1.6 update. Focus is currently on some outstanding issues that occur only on Mac OS, and also the intermittent issue where audio level is louder than what is shown on the device. Tentatively looking at Oct/Nov 2020. 10/09: No new update. 11/09: No new update. 12/10: There will be a new firmware target by End December or early January 2021 to implement USB Audio Connectivity, fix volume control sluggishness + some bug fixes 01/08: There will be a new firmware target by end January 2021 to implement USB Audio Connectivity, fix volume control sluggishness + some bug fixes. 6) Sound BlasterX Katana 03/21: We are working on releasing a new version of SB Connect to fix an issue where almost no control is shown. We are also doing some investigation on the issue where audio drop is reported in Windows 10 1903. We have not been able to reproduce the issue from initial testing, and would like users who are seeing the issue to run the diagnostic app to provide us with more information. 04/25: We are doing some internal testing of the new version of SB Connect that fixes the no control shown issue. It should be release in the 27th Apr week for testing by the community if nothing adverse shows up from our testing. Regarding the audio drop issue, we are seeing it on 1 particular system which exhibits the issue only on the USB3.0 ports, but not the USB2.0 ports. We did a BIOS update on this system and the audio drop on the USB3.0 ports no longer happen. While this might not be the cause of issue for all users, we would advise those affected to check on this to see if you are affected by USB port compatibility issues. We are still testing on various system to reproduce the issue but so far, no other systems are showing pops after audio playback of 2 hours. For users who are seeing the issue, if you have not done so, please help to run the diagnostic app to provide us with more information. We hope to be able to find some hints that could help us identify potential systems or settings that have not been tried to reproduce this issue. Please send your logs to [[email protected]](mailto:[email protected]), indicating that you are seeing audio pops on Katana, and some description on your usage scenario where you encounter the issues. 06/14 : Till date, we have found that the following could trigger the intermittent audio pops with Katana
2) BIOS update We have found system that has the issue but is resolved after the BIOS is updated to the latest We are also testing a new SB Connect release to resolve a detection issue for Katana where available controls are not fully displayed. 08/02: We have discovered some issues that requires addressing during our testing. A new version that addresses the issues found have released for internal testing. 09/11: We have released an updated SB Connect v 3.4.06.03 for Katana that resolved some issue with missing controls and also update the driver for Katana. We are aware that there are users who encounter audio popping issues, which we are still trying to reproduce internally. 10/09: We are able to reproduce the popping issue in certain scenario and target to release solution by Dec 2020. 11/09: We target to release solution by Dec 2020 12/10: We target to release solution by Jan/Feb 2021 01/08: We target to release solution in Feb 2021 7) AE-5 LED Lighting Control Memory Leak 11/09: We are still looking into it, target to have solution by Dec 2020 12/10 – We are still looking into it, target to have solution by Jan 2021 01/08 – We are still looking into it, target to have solution by Feb 2021 8) Sony PS5 Products Supported – New! 12/10 – We are running compatibility test with our products and will publish the list of supported products by mid-Jan 202.1 |
Blog: https://www.rocketleague.com/news/rocket-league-patch-notes-september-update/ submitted by Psyonix_Devin to RocketLeague [link] [comments] https://preview.redd.it/4ud5d8g3yin51.jpg?width=1920&format=pjpg&auto=webp&s=92344f3c10ad84470386744aa85b38663e1da18d Version: Rocket League v1.79 Platforms: PlayStation 4/Steam/Switch/Xbox One Scheduled Release: 09/16/2020, 9 a.m. PDT / 4 p.m. UTC THE HEADLINES
EPIC GAMES ACCOUNT AND CROSS-PLATFORM PROGRESSIONProgression and Account Linking
NEW PLAYER EXPERIENCE
TOURNAMENTSNOTE: The new Tournaments system will be live with this release, but only a limited number of test Tournaments will be scheduled until we transition Rocket League to free to play.
MENU AND UI UPDATES
CHANGES AND UPDATESItem Changes
BUG FIXES
|
Hi all, submitted by CreativeRobert to SoundBlasterOfficial [link] [comments] Since Reddit only allows two sticky posts per subreddit and there's always going to be multiple things we want to keep everyone updated on, I've created this thread that will be edited and updated regularly with the status of items and any major updates. Attached here is the link to the Diagnostic Tools that might be referenced in the thread if we need anyone to capture diagnostic logs for their issues. For submission of diagnostic logs, we appreciate if you can include your Reddit user name, the Reddit thread which would correspond to your issue (if there is), or a short description of your issues. There were some submissions with only the log and no other information, so it is also difficult for us to corelated the issues that the log is meant for without combing through the entire forum. 📷Diagnostic_1.0.17.1.zip Any private correspondence or submission of diagnostic logs should be sent to [[email protected]](mailto:[email protected]). Please note however that this is more of a community engagement email, so those with specific support issues required on their products are still advised to contact our official Customer Support at https://www.creative.com/contactus/, where we have much more dedicated resources and Customer Support Officers to track and look into various support issues. So, with that being said. Here's the latest! CURRENT TRACKING ITEMS: 1) Sound BlasterX G6 1a) G6 Game/Chat support for PS4 2) SB Command Support 3) DDLive/DTS issue [Monitoring. No active update 06/14] 4) AE-7/AE-9 audio dropout (including channel swap on X570 boards) 5) Sound Blaster X3 6) Sound BlasterX Katana 7) Windows 10 Update 2004 20H2 8) AE-5 LED Lighting Control Memory Leak 9) Sony PS5 Products Supported – New! 1) Sound BlasterX G6 1a) G6 Game/Chat support for PS4 The v1.16 beta firmware, which contains support for Game/Chat on PS4 and Nintendo Switch, has been officially released on January 22, 2020. We are still working on reproducing the outstanding intermittent microphone audio cutoff issue on PS4 party chat, with help and support from forum users to help share the setup where they are seeing issues. We have not been able to see this issue internally using exact PS4 model, PS4 firmware version, settings, etc. The team is working to get the exact microphone used by the user to see if that enables us to reproduce this issue. 03/02: We have been working to reproduce the microphone cut off issue in-house with no progress to report at this time. As part of this investigation, we have been working closely with GhostOfficer who has been able to see the issue consistently, ensuring that both the G6 and PS4 Pro model, firmware and settings are identical. We have also purchased the Antlion Audio ModMic that GhostOfficer has used to eliminate potential differences in microphone use, yet we are still unable to reproduce this issue. We have also tested running the PS4 in different environments to see if the user environment played a part in triggering this issue, and have not been able to trigger this consistently. We have some suspicion that this may be an issue on PS4 itself, where there might be some form of detection within PS4 that will disable the microphone audio if the PS4 determines that the current audio recording is not a valid microphone audio, possibly to prevent issues where microphone audio from some users causes disruption to a chat session. Some threads that seem to be discussing this since 2017 can be found in the following threads. https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.160.20.html/ps4_microphone_notw-vCWB/ https://www.reddit.com/SoundBlasterOfficial/comments/ebi8sv/gamechat_balance_for_sound_blaster_g6_on_ps4_beta/ We do not have any confirmation on our suspicion, but workarounds that are provided by users who encounter this issue, such as keeping mic boost above 0dB, disabling noise reduction, etc., are general actions that will result in higher background hiss/noise in the mic audio, which seems to help to keep the microphone audio working. This is suggesting that PS4 might have some form of heuristics of detecting a valid mic signal which might not work when the microphone signal is too clean. During our internal testing, we did encounter some mic cutoff immediately when the microphone volume level was set to very low, around 4 or 5, which in general is in line with what we suspect as a clean mic signal being part of the trigger to this issue. We suspect that similar mic signal recorded for this particular condition might have occurred during the usage, triggering the microphone cutoff, and we are investigating deeper in this direction. Meanwhile, for users who can consistently see this issue, we would like you to send us a video showing your connection, the sequence of steps you usually go through from starting the PS4 until you enter the chat session where the issue will eventually occur. This could help us identify if some change in steps that we have not tried might be the key to consistently seeing this issue. Please send these videos to [[email protected]](mailto:[email protected]). 03/21 : Based on feedback from various users, we would like those in the community who are able to see the intermittent microphone no signal issue for PS4 chat to try out the following sets of values using v1.16 firmware and let us know the results The following settings are the same for all 4 sets. - Mic Volume 68%. - All other Voice Clarity effects off. - Voice Morph Off. Set 1 (matching to v1.11 settings) : Mic Boost +20dB. Noise Reduction ON. Set 2 : Mic Boost 0dB. Noise Reduction ON. Set 3 : Mic Boost +20dB. Noise Reduction OFF. Set 4 : Mic Boost 0dB. Noise Reduction OFF. Please also let us know the model of microphone that you are using. Please send your results to [[email protected]](mailto:[email protected]). 04/25: So far, we have only received response from u/GhostOfficer on the testing of the settings. SET 2 is indicated to be the only set of settings where the mic cut off issue is occurring. The difference in the 4 set of settings are only on the background mic hiss and noise that is present in the mic signal that is recorded by PS4. SET 2 is the set where the background mic hiss is lower but least similar to a traditional mic hiss profile due to the noise reduction. Our theory is that PS4 Party Chat app is doing some valid mic signal detection on the signal for all users, and it will automatically cut off users with mic signal that does not seem to be valid. This is likely to prevent a signal bad mic signal from affecting the entire party chat. However, it is likely that the criteria for detection of valid mic is dependent on the background mic hiss. We are considering adding a physical toggle for Noise Reduction in PS4 usage, which can allow for users to toggle the Noise Reduction state. Default Noise Reduction setting would be changed to OFF in PS4 mode, so that majority of users will not face the mic cutoff issue. Noise Reduction setting will be remembered separately for PS4 and PC usage, so that this change will not affect Windows user. A new v1.18 beta firmware with this implementation is target to be release for testing in end ApEarly May. 06/14: Official v2.0 firmware has been released on 20 May 2020. Default setting for noise reduction was changed to OFF which is found to be more compatible and does not trigger the mic validity checking on PS4 to determine that the mic signal from G6 is invalid. Users who wish to try using Noise reduction on PS4 will need to go into sidetone mode, double click on the master volume button to toggle the noise reduction On/Off state. Those who do not experience the mic sudden cut off could continue to keep Noise Reduction enabled on PS4, while those who start to experience the issue is advised to keep Noise Reduction OFF. This setting on PS4 is separated from the setting on Windows platform. We are exploring is there is a way to inject some inaudible noise to keep the mic signal alive in PS4, but this is hampered by the inability to reproduce the issue in-house, which was also the reason this issue took such a long duration to resolve. We are still working on identifying what could be preventing the reproduction of this issue in-house. 09/12: We are still testing out various scenarios to reproduce the mic cut-off during chat issue to allow for the possibility of a future fix that allow noise reduction to be used on PS4. 10/09: No new update, investigation still in progress 11/09: No new update, investigation still in progress 12/10: No new update, investigation still in progress 2) SB Command Support 03/21: We will be working towards adding support for Sound BlasterX G6 in SB Command. We are targeting to have the official support out by Sep 2020, and to have beta version ready for testing at around June 2020. 04/25: We will start to work on this now that AE-5 support on SB Command has been released. Estimated release of beta is currently still June 2020. 06/14: The beta release of SB Command with G6 support is undergoing internal testing, and should be released for community to test somewhere near end of June to Early July. 08/02: Sound Blaster Command v3.4.84.00 has been released on 30 Jul as a public beta for G6. Please refer to this Reddit thread for more information. https://www.reddit.com/SoundBlasterOfficial/comments/i0e69e/sound_blaster_command_for_g6_public_beta/ 10/09 – Official support for G6 will available on our support site by 31 Oct 2020. 11/09 - There will be a new build in November 2020 to support USB Audio Connectivity for G3, X3 and G6. This is a setting to allow setting for PC/Mac/Gaming Console usage or only PC/Mac usage to resolve detection issue after resume from Power Management. 12/10 - G3 firmware to support USB Audio Connectivity is released. X3 and G6 firmware is target to release by End December or Early Jan. 2021. 3) DDLive/DTS issue [Monitoring. No active update] Please see this thread https://www.reddit.com/SoundBlasterOfficial/comments/ct80w0/dolby_dts_issue_identified_explanation_and/ . The issue has been identified as a change that Microsoft made to a default privacy setting in Windows. Here’s the link to the latest Diagnostic Tool (v1.0.8.0) that contains the changes for detecting issues with the missing encoder tab. We have change to use a OneDrive public link here to ensure that the community will get the latest diagnostic tool the moment it is ready for release. Please run the Diagnostic Tools with the link at the start of the thread. Once you’ve run the diagnostic please send the log files to [[email protected]](mailto:[email protected]) 03/02: Since the Diagnostic Tool was made available, we have not received any logs related to this issue. If you have sent us a log on this, please help to highlight this to us by indicating that the log you sent is in relation to the missing encoder tab issue. Also, please re-send the log files to [[email protected]](mailto:[email protected]). 03/21: We have not received any logs from users regarding this issue till date. As such, we will put this issue under monitoring and will not be providing any active update. If any users are encountering this issue, please follow the instructions that has been provided and send us the log files. 06/14: It seems that there are still users who are facing this issue, but we are not receiving any diagnostic logs on this issue. If you have sent it but we did not response, we would appreciate if you can help to send again with some indication in the email that the log is regarding this issue. There is a feedback in the thread saying that one of the community users found that Nvidia HDMI sound driver could play a part and result in the SB tabs not showing up. 4) AE-7/AE-9 audio dropout (including channel swap on X570 boards) 10/12 – An AE-9 / AE-7 beta driver that has been tested internally to resolve issues with systems that have had the audio dropout issue is now available. You can download the driver here – https://creative.box.com/s/rpladc8kfu1hg55zbhl5nxhce1uq0eib 10/11 – Good news. With the feedback we’ve received from various users (many located on here) we’ve been able to reproduce and isolate an issue that leads to this audio dropout. The internal beta has rectified the problem internally and we will be releasing to the public within the next few days. We will update here once again once the beta is ready for distribution. 12/02 Update: the latest driver is available on Windows Update. We are still looking into audio drop issues when memory is overclocked. 12/30 No Update. 02/05 No Update. 03/02: Currently, the outstanding audio dropout reports are related to high-speed memory (3000+ MHz). We are still investigating this issue, as it is only seen on certain systems. 03/21: We have invested in a new equipment that would help us to expedite and improve our capacity in the investigation of this issue. Due to the worldwide COVID-19 situation affecting delivery of the equipment, we estimate to be able to do that in June 2020. 04/25: The delivery of the equipment we are getting to improve on our capacity for investigation of this issue has been brought forward to early May. We are also working to gather the relevant equipment and systems required to investigate the issue due to COVID-19 isolation measures affecting the way we can work and look into issues. We are still trying to work as best we can within the bounds of such measures, and we hope the community would understand and give us more time during this trying time. 06/14: We have been studying the issues on a X570 system since obtaining the new equipment at end May 2020. The new equipment has allowed us to identify unusual events that occurs when audio drop or channel swap occurs on X570. Currently investigating the issues based on the additional information found. We are currently focusing on the X570 boards for the investigations which seems to be what majority of users facing the issue is on, and will see if the fix for the issues will help users on other boards. 08/02: We are working with AMD to investigate the issues seen on the X570 chipset motherboard. 09/11: We are still working with AMD on the investigation of the issues. As details of the investigation progress cannot be published, we hope everyone can be patience on this while the investigation continues. 10/09: AMD has advised to adjust below settings which may help to resolve the issues. 11/09: We are still working with AMD on the investigation of the issues. For those who encountered issues, please refer to below settings suggested by AMD. 11/11: We are still working with AMD on the investigation of the issues. For those who encountered issues, please refer to below settings suggested by AMD. 12/10: We are still working with AMD on the investigation of the issues. AMD has updated us that they do not guarantee any specific overclock amount and only guarantee JEDEC memory operation. Given their experience many DIMMS/CPUs/Motherboards can likely hit DDR3600/1800MHz FCLK with the right timing and voltage settings. For those who encountered issues, please refer to below settings suggested by AMD. a) Disable PCIe Link State Power Management and other power saving settings in BIOS. In general, power management can add latency to devices wake up. https://preview.redd.it/5t3v331yke461.png?width=432&format=png&auto=webp&s=c8e5a1819323db194e02f9fabbf72c37f2d2ce24 b) Disable CPU Global C-State. From AMD findings, disable this setting seems to have improvement on bus completion latency. https://preview.redd.it/7saa0mo0le461.png?width=555&format=png&auto=webp&s=e11f0e7df68236e097c877e73e5952ddd8020524 5) Sound Blaster X3 We are working on a new software and firmware release that would solve some of the following issues reported. The update is targeted to be released in January 2020. a) SXFI effect affected by audio enhancement b) SB Command showing headphone output when audio output is on speaker c) Disable audio output from both speaker and SPDIF output when headphone is in use d) General stability and driver fixes Update 2/05: The new firmware, driver, and SB Command update has been released as of January 20, 2020. We are working on a newer firmware that would support the microphone usage on Nintendo Switch. 03/02: We are preparing for a new firmware for X3, targeted to be released mid to end of March 2020. The planned changes are below:
04/25: v1.3.20200406.0200 firmware has been released on 24th Apr. It should be progressively available on SB Command on all platforms. Windows users are already seeing the update. SB Command v3.4.72.01 has also made available as an app update to users to resolve software related issues. 06/14: We are working on a v1.4 firmware release for X3 which should be available soon. The key issue that is resolved is the inability to sync windows volume control through the volume knob after a cold boot or hibernation. 08/02: v1.5.200705.0120 was released on 13 July to address a L channel inbalance issue. We are planning a new v1.6 firmware to further address the issue of audio level being at a louder level than shown on the device. 09/11: We are still planning the scope of v1.6 update. Focus is currently on some outstanding issues that occur only on Mac OS, and also the intermittent issue where audio level is louder than what is shown on the device. Tentatively looking at Oct/Nov 2020. 10/09: No new update. 11/09: No new update. 12/10: There will be a new firmware target by End December or early January 2021 to implement USB Audio Connectivity, fix volume control sluggishness + some bug fixes 6) Sound BlasterX Katana 03/21: We are working on releasing a new version of SB Connect to fix an issue where almost no control is shown. We are also doing some investigation on the issue where audio drop is reported in Windows 10 1903. We have not been able to reproduce the issue from initial testing, and would like users who are seeing the issue to run the diagnostic app to provide us with more information. 04/25: We are doing some internal testing of the new version of SB Connect that fixes the no control shown issue. It should be release in the 27th Apr week for testing by the community if nothing adverse shows up from our testing. Regarding the audio drop issue, we are seeing it on 1 particular system which exhibits the issue only on the USB3.0 ports, but not the USB2.0 ports. We did a BIOS update on this system and the audio drop on the USB3.0 ports no longer happen. While this might not be the cause of issue for all users, we would advise those affected to check on this to see if you are affected by USB port compatibility issues. We are still testing on various system to reproduce the issue but so far, no other systems are showing pops after audio playback of 2 hours. For users who are seeing the issue, if you have not done so, please help to run the diagnostic app to provide us with more information. We hope to be able to find some hints that could help us identify potential systems or settings that have not been tried to reproduce this issue. Please send your logs to [[email protected]](mailto:[email protected]), indicating that you are seeing audio pops on Katana, and some description on your usage scenario where you encounter the issues. 06/14 : Till date, we have found that the following could trigger the intermittent audio pops with Katana
2) BIOS update We have found system that has the issue but is resolved after the BIOS is updated to the latest We are also testing a new SB Connect release to resolve a detection issue for Katana where available controls are not fully displayed. 08/02: We have discovered some issues that requires addressing during our testing. A new version that addresses the issues found have released for internal testing. 09/11: We have released an updated SB Connect v 3.4.06.03 for Katana that resolved some issue with missing controls and also update the driver for Katana. We are aware that there are users who encounter audio popping issues, which we are still trying to reproduce internally. 10/09: We are able to reproduce the popping issue in certain scenario and target to release solution by Dec 2020. 11/09: We target to release solution by Dec 2020. 12/10: We target to release solution by Jan./Feb. 2021. 7) Windows 10 Update 2004 20H2 06/14: With the release of Windows 10 update 2004, we are aware that some users may be facing issues with your existing products. We are in communication with Microsoft on this. Those facing issues which is triggered by the v2004 update could let us know with some description and information of the symptoms, together with the logs captured with the diagnostic app with link at the start of the thread. Below is an issue that some of you have raised for v2004 update - AE-5 volume slider lag 08/02: We have found some change in the number of volume set triggered by OS with the Windows OSD volume set. There are many more set by the OS, resulting in more processing as compared to Windows 10 prior to v2004. We are working on a fix to handle this behaviour change in Windows 10 v2004 that is triggering the volume lag. 09/11: We are working on releasing new driver for AE series and SBZ series that will address the volume lag issues. 10/09: The new driver for AE and SBZ series are submitted to Microsoft for release through Windows Update and user will get it once Microsoft pushes the drivers out. 11/09: The new driver for AE Series are already available on Microsoft Windows Update. For SBZ Series drivers, It is available on our support site on 06 Nov 2020 and will be available via Windows Update once Microsoft pushes the driver out in 1-2 weeks time. 12/10: The SBZ series drivers are already available on both the support site and Windows update for user to download. 8) AE-5 LED Lighting Control Memory Leak 11/09: We are still looking into it, target to have solution by Dec 2020 12/10 – We are still looking into it, target to have solution by Jan. 2021. 9) Sony PS5 Products Supported – New! 12/10 – We are running compatibility tests with our products and will publish the list of supported products within a month. |
submitted by team-genki to NintendoSwitch [link] [comments] https://preview.redd.it/yyjewntkqhf51.jpg?width=1200&format=pjpg&auto=webp&s=5cc7419f4bb80561194c39b4477a948105433809 Hey NintendoSwitch! What's going on? We are Eddie (business), Chris (designer), and Andrew (engineer), and 2 years ago we launched the Genki brand, starting with the original Bluetooth audio adapter for the Switch. As gamers we’re always looking to create special accessories that would be worthy of uncovering in an RPG treasure chest - last week we officially launched the Covert Dock after becoming the most funded gaming hardware project of 2019 on crowdfunding (and 3rd ever on Kickstarter, right behind the Oculus Rift). We’ll kick this AMA off at 7pm PST and keep it active for about 1-2 hours depending on the action. About the Covert Dock A stealth dock hidden in a portable GaN-charger. Set your dock free and make any TV your playground. The Covert Dock was an idea created from all of our road trips while developing our Bluetooth adapter - we were lugging our Switch and dock everywhere we went from visiting component suppliers to global game conventions. We knew there had to be a better solution without the risk of bricking - so we rethought the dock from scratch and essentially combined the Nintendo Switch dock and charger into a compact form factor that’s only 10% of the size. We have some of Andrew’s (aka VECTORDRIVER) findings linked here on a NintendoSwitch post. Here’s our page where you can learn more about it, www.genkithings.com, Some Reviews this Week Support Indie Hardware! Edit: Thank you everyone for joining our AMA, we've 6 hours over what we originally planned but loved the engaging questions. We'll try to catch any remaining burning questions every now and then. |
Hey Breakers! submitted by proletariat_sloth to Spellbreak [link] [comments] Spellbreak has officially launched for free on PlayStation 4, Xbox One, Nintendo Switch, and Windows PC with cross-play, cross-party, and cross-progression! Welcome to all the new players and thank you to all of you who have been with us for our pre-alpha, alpha, and beta tests. It's been quite a ride so far and we've got big plans in store. In the coming weeks, we'll be rolling out information about what we're working on, ways you can get involved, and more. But before we get there, let's get to the patch notes! We're going to depart slightly from the usual format where I talk about most of the changes and the reasoning for them simply because there are just too many! Instead, I'm going to summarize and group similar things together into single bullet points. Don't worry, though; in future patches, I'll be back at it, pulling things apart so you can see everything that's gone in. Before we get to the notes, I want to call something extra special out at the top... In celebration of launch, as a special thanks for supporting us, for a limited time, everyone who plays will receive a FREE Gloom Outfit! You'll find it in your Collections when you login. https://preview.redd.it/28sjox6npxk51.jpg?width=960&format=pjpg&auto=webp&s=a6e4e5cd0a9196b060aba16019be70126471efde Don't forget to stop by our Discord to talk about the patch (or just chat and hangout with us!): http://discord.gg/spellbreak Now let's get to the notes! Database WipeIn order for everyone to start on even footing, we've wiped game data from beta. If you've previously purchased a Founder's Pack or received a promotional Outfit (Hollow, Treeline, Pioneer, etc), you'll still have it in your Collection. Rewards earned from progression have been reset, however. This will be the last wipe we'll be doing, so have fun ranking up and earning those juicy rewards!Platforms
Game Mode and Servers
Store
Account Progression
Gameplay
Matchmaking
Art, Animation, and Sound
World
Miscellaneous
BugsLike I said at the start, this section could be much longer but opted to collapse a lot of them and ignore a bunch more.
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submitted by assemble_xer0 to AssembleEntertainment [link] [comments] https://preview.redd.it/ay29c6pwp8f61.jpg?width=1920&format=pjpg&auto=webp&s=001f79dc27dc7725b649671bdd944e6ad61fe534 Demos available for Orbital Bullet, Lacuna, Highrisers and Squadron 51 | Developer livestreams! To celebrate the Steam Game Festival, we will release four exciting new playable demos from our upcoming 2021 portfolio of games. These demos showcase brand new content and will give fans a taste of what’s in store from us. The demos will go live tonight at 7pm CET/10am PST/1pm ESTFirst up is the fast-paced 360° action platformer Orbital Bullet developed by SmokeStabhttps://i.redd.it/9zhjh7ezp8f61.gifKILL.DIE.MODIFY. – The Motto of this game, which is an action-packed platformer with rogue-lite elements based in a unique, ring-shaped sci-fi world where all of the action takes place in a circular pattern. Players must fight through a variety of procedurally generated planets and use intense body modifications, crafting, and heavy weaponry to make it out alive. Orbital Bullet will be available on Steam Early Access this Spring. Watch the trailer action packed trailer here: https://www.youtube.com/watch?list=PLEM2iueadJ3KoD1PoEF2hSDp5-NvGLhyC&v=MdCgaa-76cI&feature=youtu.be Wishlist the Game and play the demo later today here: https://store.steampowered.com/app/1167680/Orbital_Bullet__The_360_Roguelite/ The next title is story-driven pixel art adventure, Lacuna developed by DigiTales Interactivehttps://i.redd.it/vs3ht2h4q8f61.gifSet in a beautiful 2D sci-fi noir universe, Lacuna immerses players in a gritty detective story, where players take on the role of CDI agent Neil Conrad and are tasked with making tough decisions by using their moral compass to navigate an emotionally intense experience that may or may not stimulate some critical self-reflection. Lacuna is scheduled to launch in summer 2021 on PC via Steam. Watch the brand-new trailer here: https://www.youtube.com/watch?v=ngew8ZiQ7Is Wishlist the Game and play the demo later today here: https://store.steampowered.com/app/1364100/Lacuna__A_SciFi_Noir_Adventure/ The third game is the survival-crafting game Highrisers developed by Solar Powered Gameshttps://i.redd.it/o2wweo97q8f61.gifIn this urban survival RPG players must craft, explore and defend themselves in a desolate metropolis haunted by the ‘mysterious dreamers’ with a team of four unique survivors each with their own skills. This highly anticipated indie game was funded with more than 50.000€ by more than 1,000 supporters via Kickstarter. Highrisers will release in 2021. Watch the brand new trailer here. https://www.youtube.com/watch?v=BgzdFx85bDo Wishlist the Game and play the demo later today here: https://store.steampowered.com/app/733820/Highrisers/ Last but not least: The final game is the recently announced Squadron 51 developed by Loomiartshttps://i.redd.it/e8j88w9cq8f61.gifSquadron 51an intense dimension bending SHUMP inspired by the black and white classic sci-fi and monster movies of the 1950s. Squadron 51 is live on Kickstarter now, so fans can show their support and get ready to stop the alien invasion. Squadron 51 is scheduled to release on Nintendo Switch, PlayStation 4, Xbox One and PC via Steam in 2021. Check out the announcement trailer here: https://www.youtube.com/watch?list=PLEM2iueadJ3KOFr3dCA6Vqe8iHvf3aHbE&v=KA4qRC6VVkE&feature=youtu.be Wishlist the Game and play the demo later today here: https://store.steampowered.com/app/1378800/Squadron_51/ Support the developer and join the Rebellion on Kickstarter https://www.kickstarter.com/projects/261332969/squadron-51 https://preview.redd.it/01wo5t52r8f61.jpg?width=1920&format=pjpg&auto=webp&s=b34a15ec7f87dd6907f78f3378361701dd5c3820 Tune in to our Twitch channel today from 4 – 8 PM CETWhere Maria from the Assemble Team will play all four demos. The developers from all the games will join the livestream via voice chat to answer your questions!To the Livestream: https://www.twitch.tv/assembleentertainment Get the latest news and updates about our games, by following us on:Facebook: http://www.facebook.com/assembleteamTwitter: http://www.twitter.com/assembleteam Instagram: https://www.instagram.com/assembleteam/ Official Assemble Discord: https://discord.com/invite/assemble-entertainment |
Hi all, submitted by CreativeRobert to SoundBlasterOfficial [link] [comments] Since Reddit only allows two sticky posts per subreddit and there's always going to be multiple things we want to keep everyone updated on, I've created this thread that will be edited and updated regularly with the status of items and any major updates. Attached here is the link to the Diagnostic Tools that might be referenced in the thread if we need anyone to capture diagnostic logs for their issues. For submission of diagnostic logs, we appreciate if you can include your Reddit user name, the Reddit thread which would correspond to your issue (if there is), or a short description of your issues. There were some submissions with only the log and no other information, so it is also difficult for us to corelated the issues that the log is meant for without combing through the entire forum. Latest Diagnostics tool (Public) 📷Diagnostic_1.0.17.1.zip Any private correspondence or submission of diagnostic logs should be sent to [[email protected]](mailto:[email protected]). Please note however that this is more of a community engagement email, so those with specific support issues required on their products are still advised to contact our official Customer Support at https://www.creative.com/contactus/, where we have much more dedicated resources and Customer Support Officers to track and look into various support issues. So, with that being said. Here's the latest! CURRENT TRACKING ITEMS: 1) Sound BlasterX G6 1a) G6 Game/Chat support for PS4 2) SB Command Support 3) DDLive/DTS issue [Monitoring. No active update 06/14] 4) AE-7/AE-9 audio dropout (including channel swap on X570 boards) 5) Sound Blaster X3 6) Sound BlasterX Katana 7) Windows 10 Update 2004 20H2 8) Sound Blaster K3+ 9) Sound Blaster G3 Intermittent no audio device after device resume from hibernate/sleep 10) AE-5 LED Lighting Control Memory Leak – New! 1) Sound BlasterX G6 1a) G6 Game/Chat support for PS4 The v1.16 beta firmware, which contains support for Game/Chat on PS4 and Nintendo Switch, has been officially released on January 22, 2020. We are still working on reproducing the outstanding intermittent microphone audio cutoff issue on PS4 party chat, with help and support from forum users to help share the setup where they are seeing issues. We have not been able to see this issue internally using exact PS4 model, PS4 firmware version, settings, etc. The team is working to get the exact microphone used by the user to see if that enables us to reproduce this issue. 03/02: We have been working to reproduce the microphone cut off issue in-house with no progress to report at this time. As part of this investigation, we have been working closely with GhostOfficer who has been able to see the issue consistently, ensuring that both the G6 and PS4 Pro model, firmware and settings are identical. We have also purchased the Antlion Audio ModMic that GhostOfficer has used to eliminate potential differences in microphone use, yet we are still unable to reproduce this issue. We have also tested running the PS4 in different environments to see if the user environment played a part in triggering this issue, and have not been able to trigger this consistently. We have some suspicion that this may be an issue on PS4 itself, where there might be some form of detection within PS4 that will disable the microphone audio if the PS4 determines that the current audio recording is not a valid microphone audio, possibly to prevent issues where microphone audio from some users causes disruption to a chat session. Some threads that seem to be discussing this since 2017 can be found in the following threads. https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.160.20.html/ps4_microphone_notw-vCWB/ https://www.reddit.com/SoundBlasterOfficial/comments/ebi8sv/gamechat_balance_for_sound_blaster_g6_on_ps4_beta/ We do not have any confirmation on our suspicion, but workarounds that are provided by users who encounter this issue, such as keeping mic boost above 0dB, disabling noise reduction, etc., are general actions that will result in higher background hiss/noise in the mic audio, which seems to help to keep the microphone audio working. This is suggesting that PS4 might have some form of heuristics of detecting a valid mic signal which might not work when the microphone signal is too clean. During our internal testing, we did encounter some mic cutoff immediately when the microphone volume level was set to very low, around 4 or 5, which in general is in line with what we suspect as a clean mic signal being part of the trigger to this issue. We suspect that similar mic signal recorded for this particular condition might have occurred during the usage, triggering the microphone cutoff, and we are investigating deeper in this direction. Meanwhile, for users who can consistently see this issue, we would like you to send us a video showing your connection, the sequence of steps you usually go through from starting the PS4 until you enter the chat session where the issue will eventually occur. This could help us identify if some change in steps that we have not tried might be the key to consistently seeing this issue. Please send these videos to [[email protected]](mailto:[email protected]). 03/21 : Based on feedback from various users, we would like those in the community who are able to see the intermittent microphone no signal issue for PS4 chat to try out the following sets of values using v1.16 firmware and let us know the results The following settings are the same for all 4 sets. - Mic Volume 68%. - All other Voice Clarity effects off. - Voice Morph Off. Set 1 (matching to v1.11 settings) : Mic Boost +20dB. Noise Reduction ON. Set 2 : Mic Boost 0dB. Noise Reduction ON. Set 3 : Mic Boost +20dB. Noise Reduction OFF. Set 4 : Mic Boost 0dB. Noise Reduction OFF. Please also let us know the model of microphone that you are using. Please send your results to [[email protected]](mailto:[email protected]). 04/25: So far, we have only received response from u/GhostOfficer on the testing of the settings. SET 2 is indicated to be the only set of settings where the mic cut off issue is occurring. The difference in the 4 set of settings are only on the background mic hiss and noise that is present in the mic signal that is recorded by PS4. SET 2 is the set where the background mic hiss is lower but least similar to a traditional mic hiss profile due to the noise reduction. Our theory is that PS4 Party Chat app is doing some valid mic signal detection on the signal for all users, and it will automatically cut off users with mic signal that does not seem to be valid. This is likely to prevent a signal bad mic signal from affecting the entire party chat. However, it is likely that the criteria for detection of valid mic is dependent on the background mic hiss. We are considering adding a physical toggle for Noise Reduction in PS4 usage, which can allow for users to toggle the Noise Reduction state. Default Noise Reduction setting would be changed to OFF in PS4 mode, so that majority of users will not face the mic cutoff issue. Noise Reduction setting will be remembered separately for PS4 and PC usage, so that this change will not affect Windows user. A new v1.18 beta firmware with this implementation is target to be release for testing in end ApEarly May. 06/14: Official v2.0 firmware has been released on 20 May 2020. Default setting for noise reduction was changed to OFF which is found to be more compatible and does not trigger the mic validity checking on PS4 to determine that the mic signal from G6 is invalid. Users who wish to try using Noise reduction on PS4 will need to go into sidetone mode, double click on the master volume button to toggle the noise reduction On/Off state. Those who do not experience the mic sudden cut off could continue to keep Noise Reduction enabled on PS4, while those who start to experience the issue is advised to keep Noise Reduction OFF. This setting on PS4 is separated from the setting on Windows platform. We are exploring is there is a way to inject some inaudible noise to keep the mic signal alive in PS4, but this is hampered by the inability to reproduce the issue in-house, which was also the reason this issue took such a long duration to resolve. We are still working on identifying what could be preventing the reproduction of this issue in-house. 09/12: We are still testing out various scenarios to reproduce the mic cut-off during chat issue to allow for the possibility of a future fix that allow noise reduction to be used on PS4. 10/09: No new update, investigation still in progress 11/09: No new update, investigation still in progress 2) SB Command Support 03/21: We will be working towards adding support for Sound BlasterX G6 in SB Command. We are targeting to have the official support out by Sep 2020, and to have beta version ready for testing at around June 2020. 04/25: We will start to work on this now that AE-5 support on SB Command has been released. Estimated release of beta is currently still June 2020. 06/14: The beta release of SB Command with G6 support is undergoing internal testing, and should be released for community to test somewhere near end of June to Early July. 08/02: Sound Blaster Command v3.4.84.00 has been released on 30 Jul as a public beta for G6. Please refer to this Reddit thread for more information. https://www.reddit.com/SoundBlasterOfficial/comments/i0e69e/sound_blaster_command_for_g6_public_beta/ 10/09 – Official support for G6 will available on our support site by 31 Oct 2020 11/09 - There will be a new build in November 2020 to support USB Audio Connectivity for G3, X3 and G6. This is a setting to allow for PC/Mac/Gaming Console usage or only PC/Mac usage to resolve detection issue after resume from Power Management. 3) DDLive/DTS issue [Monitoring. No active update] Please see this thread https://www.reddit.com/SoundBlasterOfficial/comments/ct80w0/dolby_dts_issue_identified_explanation_and/ . The issue has been identified as a change that Microsoft made to a default privacy setting in Windows. Here’s the link to the latest Diagnostic Tool (v1.0.8.0) that contains the changes for detecting issues with the missing encoder tab. We have change to use a OneDrive public link here to ensure that the community will get the latest diagnostic tool the moment it is ready for release. Please run the Diagnostic Tools with the link at the start of the thread. Once you’ve run the diagnostic please send the log files to [[email protected]](mailto:[email protected]) 03/02: Since the Diagnostic Tool was made available, we have not received any logs related to this issue. If you have sent us a log on this, please help to highlight this to us by indicating that the log you sent is in relation to the missing encoder tab issue. Also, please re-send the log files to [[email protected]](mailto:[email protected]) 03/21: We have not received any logs from users regarding this issue till date. As such, we will put this issue under monitoring and will not be providing any active update. If any users are encountering this issue, please follow the instructions that has been provided and send us the log files. 06/14: It seems that there are still users who are facing this issue, but we are not receiving any diagnostic logs on this issue. If you have sent it but we did not response, we would appreciate if you can help to send again with some indication in the email that the log is regarding this issue. There is a feedback in the thread saying that one of the community users found that Nvidia HDMI sound driver could play a part and result in the SB tabs not showing up. 4) AE-7/AE-9 audio dropout (including channel swap on X570 boards) 10/12 – An AE-9 / AE-7 beta driver that has been tested internally to resolve issues with systems that have had the audio dropout issue is now available. You can download the driver here – https://creative.box.com/s/rpladc8kfu1hg55zbhl5nxhce1uq0eib 10/11 – Good news. With the feedback we’ve received from various users (many located on here) we’ve been able to reproduce and isolate an issue that leads to this audio dropout. The internal beta has rectified the problem internally and we will be releasing to the public within the next few days. We will update here once again once the beta is ready for distribution. 12/02 Update: the latest driver is available on Windows Update. We are still looking into audio drop issues when memory is overclocked. 12/30 No Update. 02/05 No Update. 03/02: Currently, the outstanding audio dropout reports are related to high-speed memory (3000+ MHz). We are still investigating this issue, as it is only seen on certain systems. 03/21: We have invested in a new equipment that would help us to expedite and improve our capacity in the investigation of this issue. Due to the worldwide COVID-19 situation affecting delivery of the equipment, we estimate to be able to do that in June 2020. 04/25: The delivery of the equipment we are getting to improve on our capacity for investigation of this issue has been brought forward to early May. We are also working to gather the relevant equipment and systems required to investigate the issue due to COVID-19 isolation measures affecting the way we can work and look into issues. We are still trying to work as best we can within the bounds of such measures, and we hope the community would understand and give us more time during this trying time. 06/14: We have been studying the issues on a X570 system since obtaining the new equipment at end May 2020. The new equipment has allowed us to identify unusual events that occurs when audio drop or channel swap occurs on X570. Currently investigating the issues based on the additional information found. We are currently focusing on the X570 boards for the investigations which seems to be what majority of users facing the issue is on, and will see if the fix for the issues will help users on other boards. 08/02: We are working with AMD to investigate the issues seen on the X570 chipset motherboard. 09/11: We are still working with AMD on the investigation of the issues. As details of the investigation progress cannot be published, we hope everyone can be patience on this while the investigation continues. 10/09: AMD has advised to adjust below settings which may help to resolve the issues. 11/09: We are still working with AMD on the investigation of the issues. For those who encountered issues, please refer to below settings suggested by AMD. a) Disable PCIe Link State Power Management and other power saving settings in BIOS. In general, power management can add latency to devices wake up. https://preview.redd.it/s52r11f3h9461.png?width=432&format=png&auto=webp&s=71326bcb9f1b192620a7568132ab178d6504b7e7 b) Disable CPU Global C-State. From AMD findings, disable this setting seems to have improvement on bus completion latency. https://preview.redd.it/56znew16h9461.png?width=555&format=png&auto=webp&s=471202fd8cf45b4366bbc86b9942de0f192dd92d 5) Sound Blaster X3 We are working on a new software and firmware release that would solve some of the following issues reported. The update is targeted to be released in January 2020. a) SXFI effect affected by audio enhancement b) SB Command showing headphone output when audio output is on speaker c) Disable audio output from both speaker and SPDIF output when headphone is in use d) General stability and driver fixes Update 2/05: The new firmware, driver, and SB Command update has been released as of January 20, 2020. We are working on a newer firmware that would support the microphone usage on Nintendo Switch. 03/02: We are preparing for a new firmware for X3, targeted to be released mid to end of March 2020. The planned changes are below: 1) Added Nintendo Switch mic support 2) Fixed Volume knob not syncing with OS after power up 3) Improved SXFI effect 4) Allow control of optical output volume 5) Support PC sleep mode, device will enter low power mode with LED turn off 03/21: We are currently testing the new firmware for X3. There are some issues found from testing which we are fixing. The release is likely to be happening in end March to early April, depending on the result of our testing on the new firmware with the fixes. 04/25: v1.3.20200406.0200 firmware has been released on 24th Apr. It should be progressively available on SB Command on all platforms. Windows users are already seeing the update. SB Command v3.4.72.01 has also made available as an app update to users to resolve software related issues. 06/14: We are working on a v1.4 firmware release for X3 which should be available soon. The key issue that is resolved is the inability to sync windows volume control through the volume knob after a cold boot or hibernation. 08/02: v1.5.200705.0120 was released on 13 July to address a L channel inbalance issue. We are planning a new v1.6 firmware to further address the issue of audio level being at a louder level than shown on the device. 09/11: We are still planning the scope of v1.6 update. Focus is currently on some outstanding issues that occur only on Mac OS, and also the intermittent issue where audio level is louder than what is shown on the device. Tentatively looking at Oct/Nov 2020. 10/09: No new update. 11/09: No new update. 6) Sound BlasterX Katana 03/21: We are working on releasing a new version of SB Connect to fix an issue where almost no control is shown. We are also doing some investigation on the issue where audio drop is reported in Windows 10 1903. We have not been able to reproduce the issue from initial testing, and would like users who are seeing the issue to run the diagnostic app to provide us with more information. 04/25: We are doing some internal testing of the new version of SB Connect that fixes the no control shown issue. It should be release in the 27th Apr week for testing by the community if nothing adverse shows up from our testing. Regarding the audio drop issue, we are seeing it on 1 particular system which exhibits the issue only on the USB3.0 ports, but not the USB2.0 ports. We did a BIOS update on this system and the audio drop on the USB3.0 ports no longer happen. While this might not be the cause of issue for all users, we would advise those affected to check on this to see if you are affected by USB port compatibility issues. We are still testing on various system to reproduce the issue but so far, no other systems are showing pops after audio playback of 2 hours. For users who are seeing the issue, if you have not done so, please help to run the diagnostic app to provide us with more information. We hope to be able to find some hints that could help us identify potential systems or settings that have not been tried to reproduce this issue. Please send your logs to [[email protected]](mailto:[email protected]), indicating that you are seeing audio pops on Katana, and some description on your usage scenario where you encounter the issues. 06/14 : Till date, we have found that the following could trigger the intermittent audio pops with Katana 1) Insufficient power delivered on the USB port. There were systems with this issue where switching to a different port helps. 2) BIOS update We have found system that has the issue but is resolved after the BIOS is updated to the latest We are also testing a new SB Connect release to resolve a detection issue for Katana where available controls are not fully displayed. 08/02: We have discovered some issues that requires addressing during our testing. A new version that addresses the issues found have released for internal testing. 09/11: We have released an updated SB Connect v 3.4.06.03 for Katana that resolved some issue with missing controls and also update the driver for Katana. We are aware that there are users who encounter audio popping issues, which we are still trying to reproduce internally. 10/09: We are able to reproduce the popping issue in certain scenario and target to release solution by Dec 2020. 11/09: We target to release a solution by Dec 2020. 7) Windows 10 Update 2004 20H2 06/14: With the release of Windows 10 update 2004, we are aware that some users may be facing issues with your existing products. We are in communication with Microsoft on this. Those facing issues which is triggered by the v2004 update could let us know with some description and information of the symptoms, together with the logs captured with the diagnostic app with link at the start of the thread. Below is an issue that some of you have raised for v2004 update - AE-5 volume slider lag 08/02: We have found some change in the number of volume set triggered by OS with the Windows OSD volume set. There are many more set by the OS, resulting in more processing as compared to Windows 10 prior to v2004. We are working on a fix to handle this behaviour change in Windows 10 v2004 that is triggering the volume lag. 09/11: We are working on releasing new driver for AE series and SBZ series that will address the volume lag issues. 10/09: The new driver for AE and SBZ series are submitted to Microsoft for release through Windows Update and user will get it once Microsoft pushes the drivers out. 11/09: The new driver for the AE Series are already available on Microsoft Windows Update. For SBZ Series drivers, it is available on our support site starting 06 Nov 2020 and will be available via Windows Update once Microsoft pushes the driver out in one to two weeks. 8) Sound Blaster K3+ 09/11: We are looking into reports of audio pop issues with Mac OS 10.14 and 10.15 that users are facing, and targeting to provide a solution in October 2020. 10/09: There is a new K3+ firmware that has resolved the reported issue, it is under internal testing and we target to release by End Oct 2020. 11/09: The new firmware has been available in the Apple store since 27 Oct 2020. This case is closed. 9) Sound Blaster G3 Intermittent no audio device after device resume from hibernate/sleep 10/09: We are working on a solution, target to be available by early Nov. 11/09: The new firmware and SB Command will be available on our support site in Nov. 2020. 10) AE-5 LED Lighting Control Memory Leak – New! 11/09: We are still looking into this issue and target to have a solution in Dec. 2020. |
Skulls of the Shogun: Bone-A-Fide Edition. Splatoon 2. Stardew Valley. Super Mario Party. Super Smash Bros. Ultimate. TT Isle of Man. Additionally, the entire Nintendo Entertainment System - Nintendo Switch Online game library supports voice chat using the Nintendo Switch Online app. Nintendo Switch online app: Use this for Nintendo games like Mario Kart, Super Smash Bros Ultimate, and Mario Tennis Aces. You install the app on your phone and chat with your friends. Directly on the Switch: Some third-party games including Fortnite and Overwatch don’t need a separate app. Many popular games support voice chat via the Nintendo Switch Online app, including: ARMS; DRAGON QUEST BUILDERS 2; Mario Kart 8 Deluxe; Mario Tennis Aces; MARVEL ULTIMATE ALLIANCE 3: The Black... These are the Switch games that allow for voice chat via the Nintendo Switch online mobile app: Arms; Dragon Quest Builders 2; Mario Kart 8 Deluxe; Mario Tennis Aces; Marvel Ultimate Alliance 3: The Black Order; Mortal Kombat 11; Red Faction Guerrilla Re-Mars-tered; Saints Row: The Third; Skulls of the Shogun: Bone-A-Fide Edition; Splatoon 2; Stardew Valley Here’s the current list of games that natively support voice chat on the Switch: Fortnite; Smite; Paladins; DC Universe Online; Friday the 13th (no cross-platform chat) Dauntless; Killer Queen ... These are the Switch games that allow for voice chat via the Nintendo Switch online mobile app: Arms; Dragon Quest Builders 2; Mario Kart 8 Deluxe; Mario Tennis Aces; Marvel Ultimate Alliance 3: The Black Order; Mortal Kombat 11; Red Faction Guerrilla Re-Mars-tered; Saints Row: The Third; Skulls of the Shogun: Bone-A-Fide Edition; Splatoon 2; Stardew Valley
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